The 'See it. Say it. Sorted.' rail safety campaign has reached its tenth anniversary, with figures released on 31 October 2026 showing that texts to the 61016 number have led the British Transport Police to record almost 83,000 crimes over the past decade. More than 1.5 million texts have been exchanged since the campaign launched in 2016, leading to more than 175,000 police deployments across the network.

According to the Department for Transport, more than 200,000 texts are now sent to the force each year, and last year saw an almost tenfold increase since 2016. Rail Minister Lord Hendy said the figures showed that reporting leads to real action. The campaign, primarily a counter-terrorism measure, is mandated across every train operator and station in England, Scotland and Wales and now also promotes 61016 for reporting a wider range of crimes and safety issues. One cited case involved a passenger reporting a man viewing graphic child abuse material on a train to London Euston in March 2025; officers intercepted the train and the man was sentenced to over 2 years in prison.

British Transport Police Chief Constable Lucy D'Orsi said the free, discreet service receives more than 25,000 messages each month and allows passengers to report crime, suspicious behaviour and sexual harassment directly. The government said the force is receiving an extra £63 million over 3 years for 200 more officers, including 36 in a team focused on violence and intimidation against women and girls, alongside £17 million to improve station CCTV.