The Legal Aid Agency said on 16 September 2026 that it had launched a tender for its next Civil Legal Aid Operator Services and Defence Solicitor Contact Centre contract. The procurement is being run through a Government Commercial Agency framework, formerly Crown Commercial Services, and only bidders on that framework are eligible.

The agency said the current LAA contact centre contract is coming to an end, and it is procuring the next contract now to keep the service running without interruption. It stressed that this is not an open tender: eligible suppliers will be invited to apply directly.

Questions about the procurement can be sent to civil.contracts@justice.gov.uk.