Social housing landlords in England reported a rise in average overall tenant satisfaction, from 72% last year to 74% for 2025/26 among tenants in low-cost rental accommodation, according to Tenant Satisfaction Measures published by the Regulator of Social Housing on 5 November 2026. Landlords reported that telephone surveys remain the most widely used collection method, and satisfaction rose across every method, including telephone, where it went from 71% to 73%.

The data covers landlords with 1,000 homes or more. It also records improvements in repairs: 83% of non-emergency repairs were completed on time in 2025/26, compared with 77% in 2023/24, while median satisfaction with repairs timeliness rose from 67% to 73%. Satisfaction with home maintenance rose from 71% to 74%. The vast majority of homes had required safety checks completed as of 31 March 2026. Around 16% of surveyed low-cost rental tenants were dissatisfied overall, and average satisfaction for low-cost home ownership was 50%. RSH said the results drew on feedback from almost half a million tenants.